Beads "n" Things Return PolicyYour business is important to us.
1) If you receive a damaged item, please contact us within 72 hours of receipt, for same kind replacement.
2) If you are not completely satisfied with a purchased item, please contact us within 72 hours to receive an e-store credit minus shipping and handling (No Refunds).
3) All returned items must be in the condition you received them in (e.g. no cut materials, no glue on parts, etc). *
4) Chain and Wire can not be returned because it is cut to your specified length.
5) Tools, Books, and Ear Wires * are not returnable.
6) Due to the flood of Swarovski bead knock-offs from other countries,
customers will no longer be able to return Swarovski crystal beads and flat backs. Our crystal components which use Swarovski crystal beads are still returnable because they are made by us and so far we haven't seen any knock-offs.
7) You will not be charged for out-of-stock items. You will be notified by email if an item is out of stock. You can simply re-order when stock is replenished.
* For health reasons, any type of ear wires, can not be returned.
You must obtain an RMA Number from us prior to returning any items. Just contact us .
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